WELCOME.  Thank you for visiting.  Some things you should know:

At this time I ship to Canadian addresses only.  I apologize to my international friends.  Plans for international shipping are in the works.  

PAYMENT

I accept PayPal (which accepts all major credit cards).  Payment is due when your order is placed.  Your purchase will be shipped once payment is received on my end.  You do not need to have a PayPal account to use PayPal. Your transaction(s) with me will be shown on your invoice/receipt as Moss Cottage.

SECURITY

I want your shopping experience to be pleasant and, as importantly, safe.  Your bank and/or credit card details are not stored on my blog site.  You will be asked to enter those details when paying for your order.  PayPal works with advanced SLL encryption technology to ensure that your personal information is safe and that it cannot be intercepted.  PayPal automatically encrypts your confidential information in transit with the highest level of SLL commercially available.  With this technology, you are ensured security when using your credit card for shopping at the urban farmchick.

SHIPPING

Due to the wide variety of products available shipping costs will be calculated separately.  You will be notified prior to shipping.  All orders will ship within 48 hours via Canada Post.  At some point we hope to offer a flat rate.  Local pick up of some items can be arranged.  If you have any questions, please send an e-mail to urbanfarmchick@gmail.com.

REFUNDS & EXCHANGES

Your customer experience is my priority.  If for any reason you are not happy with your experience or purchase, please let me know by e-mail at urbanfarmchick@gmail.com within 2 days of receiving your order and I'll do everything I can to ensure your shopping experience is a great one.  Please keep in mind that vintage and handcrafted items may have imperfections.  I believe this to be part of the charm and uniqueness of vintage/handcrafted.

Should an item need to be returned, you will receive a full refund on the cost of the item. Shipping costs are NOT REFUNDABLE.